Overview

This page explains how to sign in to your OANDA account, how to use the web and mobile login flows, steps for account recovery, and common troubleshooting tips. Whether you use OANDA for forex, CFDs or other trading, keeping your login process secure and reliable is essential.

How to sign in — step by step

Web (desktop / laptop):
  1. Open your browser and navigate to the official site (for example: oanda.com).
  2. Click Log in (usually visible in the header) and enter your registered email address and password.
  3. If prompted, complete two-factor authentication (2FA) and confirm any security notifications.
  4. Once authenticated you’ll land on the dashboard or trading platform chosen for your account.
Mobile app:
  1. Open the OANDA mobile app (iOS / Android) you installed from the official app store.
  2. Tap Sign in, enter your email and password, then complete any biometric or 2FA prompts.
  3. If you prefer biometrics (Face ID / fingerprint) enable them in app settings after first sign in.

Security best practices

  • Use a strong, unique password and update it periodically.
  • Enable two-factor authentication (2FA) — app-based 2FA is more secure than SMS.
  • Keep your recovery email and phone number up to date in account settings.
  • Never enter credentials on links sent from unknown emails; always use the official site or app.

Troubleshooting common login problems

Can't remember password? Use the Forgot password link on the login page to request a password reset to your registered email.
2FA issues or lost device: If you cannot access your 2FA app, try a backup code (if you saved them) or follow the account recovery instructions in the app or website. Contact support if needed.
  • If login attempts are blocked, check for account lock emails and follow the steps provided.
  • Clear your browser cache or try an alternate browser if the login page doesn’t load correctly.
  • Disable VPN or corporate proxies temporarily—some services restrict logins from suspicious locations.

Account recovery and contacting support

For account recovery you will typically need access to the registered email and identity verification documents. If you’re unable to recover access with automated tools, reach out to OANDA support through the help center links on the official site or via the in-app support feature. Provide only requested documents and avoid sharing passwords or full security codes over email.

Quick tips

  • Enable biometric login on mobile for faster, secure access.
  • Keep the app and browser up to date to avoid compatibility issues.
  • Review login activity periodically in account settings for unfamiliar access.

Need more help? Visit the official OANDA website or support center for platform-specific guides and contact options.